Smooth and effective banking operations coupled with good attitudinal behaviour is seriously lacking in banks. As a result, a lot of customers are dissatisfied and keep on moving from one bank to another in search of good banking operations. There are a lot of employees of bank that have good mastery of their day to day jobs but lack the necessary behavioural tendencies to make a customer satisfied. Also, there are a lot of bank employees that have the necessary attitudinal tendencies but lack the core knowledge of banking operations. Participants in this course will be exposed to the necessary combination of mastery of core banking operations and attitudinal mix. Participants expected: Bank operations employees of all cadres, compliance employees of all cadres, regulators compliance off