Event Description: Every company needs peace to ensure its policies in moving the company forward are implemented. As business dynamics are changing so also the manpower driving the business dynamics. The needed harmony in the work place is a challenge to keep the company moving forward. It is the duty of every company to ensure that labour union matters are periodically and strategically managed to ensure the needed peace and harmony. Participants expected: Labour union members, Human Resources personnel and all those involved in collective bargaining in the organisation. Content: ? Optimising the collective bargaining coins ? Training and development of the union leaders and members. ? Using contemporary ICT tools in managing trade unions. ? Management of conflict between manag